Hi! I'm Aaron!Making Guests Smile and Customers Satisfied: A Record of Accomplishment in Product Development, Customer Success, and LeadershipAbout meLeadershipProduct VisionCustomer SuccessWhere to find meSome recent blogs and articlesTestimonials
Making Guests Smile and Customers Satisfied: A Record of Accomplishment in Product Development, Customer Success, and Leadership
Leadership is the core foundation that propels businesses towards success. Aaron Mendelson has a track record for providing exceptional leadership that drives customer success. He is an experienced product developer, team leader and customer service specialist who
I have extensive experience in leading product development efforts for business success. With a blend of creative strategies and innovative solutions, I am able to rapidly create value.
and I conduct user testing to validate their ideas, so they don't waste a lot of $$ and time building the wrong product that no one need.
Aaron’s expertise in building world-class guest experiences that drive operational insight has been acquired through a combination of hands-on experience and product vision.
Starting with a degree in science and technology, he served in a leadership role at Universal Orlando’s entertainment division.
From there, Aaron spent over 10 years creating technology-driven experiences within the hospitality industry at Marriott Hotels as the Director of Special Events and Entertainment. In this position, Aaron was responsible for the strategy, execution, marketing, operation, and financial success of each entertainment event and attraction.
Using RFID, Bluetooth Low Energy, and interactive video, Aaron created a themed attraction that helped cement his ability to blend guest journey with operational excellence.
Since 2013, Aaron has been part of the WhiteWater family to successfully drive technology across multiple product lines, with each one of them contributing to the client-focused product vision and stability that Vantage enjoys today.
Vantage’s platform drives a digital guest journey on top of world-class physical destinations that include resorts, theme parks, water parks and museums. Combining unique identification for each guest and layering integrations across key venue suppliers, Vantage helps to culminate data that becomes meaningful when leveraged against the Vantage Data Visualization Platform.
Aaron’s philosophy on the intersection of product development and customer success drives his vision for new experiences that drive value for his clients.
Why a Personalized Guest Experience is Important
As an amusements industry professional, I strongly believe that a personalized guest experience leads to increased guest satisfaction, loyalty, and profitability. As a customer, I seek out companies that understand me and speak directly to me, as an individual.
Don’t Sweat the Things that Aren’t In Your Control
No one ever said that life was going to be easy. Most of us expect to face challenges at some point. But what happens when you feel like…
Vantage: A Better Physical Guest Experience, Digitally Solutions/Service Company
Vantage: A Better Physical Guest Experience, Digitally Solutions/Service Company-Richmond, BC
Vantage Technology Ltd on LinkedIn: Data collection is just the first step toward a company's interest in…
Data collection is just the first step toward a company's interest in meeting guest expectations. Data analysis is equally important and, if done well, it…
Vantage Technology Ltd on LinkedIn: We asked our employees a simple question: What does Joy mean to you? The…
We asked our employees a simple question: What does Joy mean to you? The responses were so diverse and inspiring that we decided to make a series of posts to…
Vantage Technology Ltd on LinkedIn: Woohoo! We are excited to announce that Chapter 2 of the Joy Economy Book…
Woohoo! We are excited to announce that Chapter 2 of the Joy Economy Book is released. To receive this exclusive content and much more, register today at…
Vantage Technology Ltd on LinkedIn: If you're still wondering 'what the heck' this Joy Economy idea is, we…
If you're still wondering 'what the heck' this Joy Economy idea is, we explain. Guests’ expectations are higher than ever and the demand for joy spans the…
How Guest Engagement Platforms Elevate the Experience
Forward-thinking businesses are using guest engagement platforms to increase both guest satisfaction and profitability. Read why it makes a difference.
The Gift of the Season: A .com Domain Name for Your Child
💠 Instead of scouring Amazon and other online retailers for this year’s short-lived, trendy toy, I recommend a holiday gift that will…
A Goal-Driven Approach: Automating a Water Park's Season Pass Process
Automating this water park’s season pass system is a game changer for the park and an entirely new addition to the amusements industry.
Jump Aboard the Digital Train or Wave at the Ship That Has Sailed
The impact of digital transformation on water parks is undeniable. Today’s technology offers countless opportunities to enhance the customer journey and refine operations—and now is the time to jump on board.
Personalization: The Key to Driving Guest Satisfaction
It’s no secret that mobile has transformed consumer behaviour and expectations to create what is now known as an Engagement Economy. The premise behind this perfectly succinct term, coined by Marketo, is that, “we are living in a new era — a digital future where everyone and everything is connected.” What may have once influenced consumer...
As a manager, a leader, and as a human being, Aaron is an example to all of us. As a leader of the Vantage organization, Aaron demonstrates a commitment to success and level of competence that is above and beyond anything I've seen in 35 years of business leadership. - Phil Edgell, Executive Leader
Aaron is one of the most effective "creative types" I have ever worked with. If you can come up with a storyline, he can flesh out the script and find the talent (with crazy costumes to boot). And he can do this while juggling 10 other tasks. (while actually juggling) (swords) (that have been lit on fire) (without the aid of a safety net) (but with a fire extinguisher hidden nearby) (he's amazing but not stupid). - Keith Salwoski, Executive Director of Communications at Silverton Casino Las Vegas